Cashman Privacy Policy — Your Data, Handled With Care

When you register an account on Cashman, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect your residential address to confirm that you are located within the Philippines and are eligible to use the platform.

During normal use of the platform, we automatically collect certain technical data such as your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not use this data to build advertising profiles or sell it to third parties under any circumstances.

If you contact our support team, we may retain records of that communication, including any information you voluntarily provide during the interaction. Payment-related data such as transaction amounts, timestamps, and payment method identifiers are also recorded as part of our financial compliance obligations. We collect only what is necessary and do not retain data beyond the periods described in Section 5 of this policy.

The personal data we collect is used primarily to operate and maintain your Cashman account, process deposits and withdrawals, and verify your identity as required under Philippine gaming regulations. We also use your information to communicate important account updates, security alerts, and changes to our terms or policies. These communications are considered essential to the operation of your account and cannot be opted out of while your account remains active.

We use aggregated, anonymised data to analyse platform performance, understand how Filipino players interact with our games and betting features, and make improvements to the overall user experience. This analysis does not involve identifying individual players and is used solely for internal product development purposes. We may also use your contact details to send you promotional communications about new features, games, or offers — but only if you have opted in to receive such messages.

Your data may also be used to comply with legal obligations, respond to lawful requests from Philippine regulatory authorities, and enforce our Terms and Conditions where necessary. We will never use your personal data for purposes that are incompatible with those described in this policy without first obtaining your explicit consent. If you have questions about how your data is being used, you can reach us at [email protected].

Cashman does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. All such third parties are contractually required to handle your data securely and only for the specific purposes for which it was shared.

In certain circumstances, we may be required to disclose your personal information to Philippine government authorities, law enforcement agencies, or regulatory bodies in response to a lawful request, court order, or legal obligation. We will only disclose the minimum amount of information necessary to satisfy such a requirement and will notify you where legally permitted to do so. We do not proactively share your data with any government body outside of these legally mandated situations.

If Cashman undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such an event, we will notify affected players and ensure that the receiving entity is bound by privacy obligations at least as protective as those described in this policy. Your rights over your data remain unchanged regardless of any such corporate change.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the Cashman platform is encrypted using secure protocols. Our servers are hosted in secure environments with access controls, monitoring systems, and regular security audits to maintain the integrity of your information.

Access to your personal data within our organisation is strictly limited to personnel who require it to perform their job functions. All staff with access to player data are trained in data protection practices and are bound by confidentiality obligations. We conduct regular internal reviews of our data handling procedures to ensure they remain aligned with current best practices and applicable Philippine data privacy laws.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone. If you suspect any unauthorised access to your account, please contact us immediately at [email protected] so we can take prompt action.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those governing financial records and anti-money laundering compliance. The specific retention period may vary depending on the type of data and the legal basis for its collection, but in general, account and transaction records are retained for a minimum of five years following account closure.

Data collected for identity verification purposes is retained for the duration required by our regulatory obligations and is securely deleted once those obligations have been fulfilled. Technical and session data is retained for shorter periods and is used primarily for security monitoring and platform improvement. We do not retain personal data beyond what is necessary for the purposes described in this policy.

If you request account closure, we will begin the process of deleting or anonymising your personal data in accordance with our retention schedule. Some data may be retained beyond the closure date where required by law or where it is necessary to resolve any outstanding disputes or enforce our Terms and Conditions. You will be informed of any such retention at the time of your closure request.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections to any inaccurate or incomplete information. You may exercise these rights at any time by contacting us at [email protected].

You also have the right to object to the processing of your personal data in certain circumstances, and the right to request that we restrict processing while a dispute about accuracy or lawfulness is being resolved. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawing consent for essential processing may affect your ability to use certain features of the platform.

If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we can attempt to resolve any concern directly and promptly. Cashman is committed to responding to all data-related requests within the timeframes required by applicable law.

Cashman uses cookies and similar tracking technologies to operate the platform, remember your preferences, and maintain your session while you are logged in. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. These cookies do not collect personal information beyond what is necessary to keep your session active and secure.

We may also use analytics cookies to understand how players navigate the platform, which features are most used, and where improvements can be made. This data is collected in an aggregated and anonymised form and is not linked to your individual account. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform.

We do not use third-party advertising cookies or allow external advertisers to place tracking technologies on the Cashman platform. Any analytics tools we use are configured to respect your privacy and comply with applicable Philippine data protection requirements. For more information about how we use cookies, please contact us at [email protected].

Cashman reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players through the platform or via the contact details associated with their account. The updated policy will take effect from the date it is published on this page, and the "Last Updated" date at the top of this page will be revised accordingly.

We encourage you to review this policy periodically to stay informed about how we handle your personal data. Your continued use of the Cashman platform after any update constitutes your acceptance of the revised Privacy Policy. If you have any questions or concerns about this policy or our data practices, please visit our FAQ page or contact us directly at [email protected].